FAQ
At Casae, we believe clarity builds confidence. This page answers common questions about ordering, delivery, and support so you can shop with ease.
Order Changes and Cancellations
Orders may be canceled within 24 hours of being placed. If you need to cancel or make a change, please contact our support team immediately so we can assist you before processing begins
Shipping Method
All orders are shipped via standard ground delivery. Delivery timelines may vary slightly based on location, but tracking is always provided once your order ships.
Assembly
Some furniture pieces require assembly. If you need help or have questions during setup, our support team is happy to assist.
Shipping time and Charges
Once your order ships, tracking information will be sent to you so you can follow your delivery every step of the way. Shipping Locations
Where does Casae ship?
At this time, Casae ships within the United States only.
Sales Tax
Is sales tax charged?
Sales tax is not charged at checkout.
Delays and Notifications
What happens if my order is delayed?
If an item is delayed, we will notify you by email with updates as soon as information becomes available.
Questions?
If you have any questions about your return or exchange, our customer support team is here to help. Please contact us directly through our chatbot, email, or phone, and we'll assist you promptly.