Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help make returns and exchanges as simple as possible.
Coverage
This policy applies to all customers in the United States. Shipping costs and delivery options are calculated based on standard rates at checkout.
Returns and Refunds
We accept returns and exchanges within 15 days of delivery for products that are new and unused. Returns are available for both defective and non-defective items. All returns are handled by mail, and we provide a free downloadable/printable return label. There are no restocking fees, and refunds are processed within 10 days after we receive and inspect the item. Exchanges are also accepted. For full details, please see our Refund Policy at casaefurnishing.com/policies/refund-policy.
How to Start a Return or Exchange
Starting your return or exchange is easy:
- Contact our chatbot or customer support team with your order number
- Select whether you'd like a return or exchange
- Download and print your prepaid return shipping label
- Pack your item securely in its original packaging
- Attach the return label and drop off at any authorized shipping location
- Track your return and await confirmation
Questions?
If you have any questions about your return or exchange, our customer support team is here to help. Please contact us directly through our chatbot, email, or phone, and we'll assist you promptly.